Welcome to The Lake Serenity. These Terms and Conditions govern your use of our website thelakeserenity.in and your interactions with our hotel services.

1.Reservation and Payment:

By making a reservation through our website or any other booking channel, you agree to abide by the terms and conditions of our hotel.

Payment for your reservation is required at the time of booking unless otherwise specified.

We reserve the right to charge a cancellation fee or no-show fee in accordance with our cancellation policy.

2.Check-in and Check-out:

Check-in time is 12:00 PM, and check-out time is 11:00 AM. Early check-in or late check-out may be available upon request and subject to availability.

Guests are required to present a valid government-issued ID and credit card upon check-in.

We reserve the right to refuse check-in to guests who do not comply with our check-in requirements.

3.Guest Responsibilities:

Guests are responsible for providing accurate information during reservation and check-in, including contact details and payment information.

Guests are expected to respect hotel policies and guidelines regarding behavior, noise levels, and use of amenities.

Any damages caused by guests to hotel property will be charged from the guest’s account.

4.Liability and Damages:

We are not liable for any loss, damage, or theft of personal belongings during your stay. We recommend using the in-room safe for valuables.

Guests are responsible for any damages caused to hotel property during their stay.

5.Privacy and Data Protection:

We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.

By providing your personal information, you consent to its use in accordance with our Privacy Policy.

6.Parking Policy:

Complimentary parking is available for guests of The Lake Serenity. However, parking spaces are limited and available on a first-come, first-served basis. The hotel is not responsible for any damage to vehicles parked on the premises.

7.Age Requirement:

Guests must be at least 18 years of age to check in to The Lake Serenity. Minors under the age of 18 must be accompanied by a parent or legal guardian.

8.Conduct and Behavior:

Guests are expected to conduct themselves in a manner that is respectful to other guests and hotel staff. Any behavior deemed inappropriate or disruptive, including but not limited to excessive noise, will not be tolerated and may result in eviction without a refund.

9.Amenities and Services:

The availability of amenities and services, including but not limited to dining options, and recreational activities, may be limited or subject to change without prior notice. The hotel is not liable for any inconvenience or disappointment caused by the unavailability of amenities or services.

10.External Services and Activities:

The Lake Serenity may provide information or assistance regarding external services and activities, such as tours, excursions, and transportation services. However, the hotel is not responsible for the quality, safety, or any issues arising from these external services and activities, which are booked at the guest’s own risk.

11.Environmental Conservation:

The Lake Serenity is committed to environmental conservation and sustainability. Guests are encouraged to participate in our efforts to reduce waste and conserve resources by using towels and linens responsibly and recycling whenever possible.

12.Special Requests:

Guests with special requests, including but not limited to dietary restrictions, accessibility needs, or room preferences, are encouraged to notify the hotel in advance. While we will make every effort to accommodate special requests, we cannot guarantee availability.

13. Changes to Terms and Conditions:

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the Site.

14.Governing Law and Jurisdiction:

These Terms and Conditions shall be governed by and construed in accordance with the laws of Uttarakhand, and any disputes arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Uttarakhand.

15.Contact Us:

If you have any questions or concerns about these Terms and Conditions, please contact us at +91-8791621100.

Last updated: May 7, 2024.